Refund policy

Shipping Policy

Each Kaaro piece is meticulously crafted to order, embodying our commitment to exceptional artisanship and exclusivity. We offer complimentary shipping across India for all orders.

Delivery Timeline:

  • Your handcrafted piece will be delivered within 14-21 days
  • Each garment requires approximately 2-3 days of dedicated craftsmanship
  • We ensure secure packaging and handling of your luxury piece

Please note that the delivery address cannot be modified once your order has been confirmed and payment processed.

Return Policy

We uphold the highest standards of craftsmanship and quality. However, if you are not completely satisfied with your purchase, we offer a straightforward return process:

Return Window:

  • Initiate returns within 48 hours of receiving your order
  • Email our luxury client services at care@kaaro.life with the subject line "RETURN REQUEST - [Order Number]"
  • Returns must be completed within 7 days of return approval

Conditions for Returns:

  • The garment must be in its original, unworn condition
  • All original tags and packaging must be intact
  • The piece must not have been altered, cleaned, or damaged
  • Detailed care instructions must have been followed as specified on the care label

Upon successful return, you may choose:

  • A credit note valid for 6 months, applicable to future Kaaro purchases
  • An exchange for another piece from our current collection

Exchange Policy

For exchanges:

  • Return your original purchase following our return policy guidelines
  • Place a new order for your desired piece
  • Exchange shipping charges will be complimentary for both deliveries

Cancellation & Refund Policy

Order Cancellation:

  • Full refund available within 24 hours of placing your order
  • Cancellation requests must be sent to care@kaaro.life
  • Beyond 24 hours, as your piece enters production, cancellations cannot be accommodated

Refund Process:

  • Approved refunds will be processed within 7-10 business days
  • The amount will be credited to the original payment method used for purchase

Quality Assurance

Each returned piece undergoes thorough quality inspection by our artisans. Kaaro reserves the right to decline returns that do not meet our policy guidelines or quality standards.

Contact

For any queries regarding your order or our policies, please contact our luxury client services: