Refund policy

Shipping Policy

Each Kaaro piece is meticulously crafted to order, embodying our commitment to exceptional artisanship and exclusivity. We offer complimentary shipping across India for all orders.

Delivery Timeline:

Your handcrafted piece will be delivered within 14-21 days
Each garment requires approximately 2-3 days of dedicated craftsmanship
We ensure secure packaging and handling of your luxury piece

Please note that the delivery address cannot be modified once your order has been confirmed and payment processed.

Return Policy

We uphold the highest standards of craftsmanship and quality. However, if you are not completely satisfied with your purchase, we offer a straightforward return process:

Return Window:

We do not accept any returns and exchanges on any products. Only if you receive a damaged product you can reach out to us within 24 hours of receiving the product.

Conditions for Returns:

The garment must be in its original, unworn condition
All original tags and packaging must be intact
The piece must not have been altered, cleaned, or damaged
Detailed care instructions must have been followed as specified on the care label
The customer will have to ship the product back to us within 3 days of receiving the order.

Upon successful return, you may choose:

A credit note valid for 3 months, applicable to future Kaaro purchases
An exchange for another piece from our current collection

Cancellation & Refund Policy

Order Cancellation:

Full refund available within 24 hours of placing your order
Cancellation requests must be sent to goutam@kaaro.life
Beyond 24 hours, as your piece enters production, cancellations cannot be accommodated

Refund Process:

Approved refunds will be processed as store credit within 2 to 3 business days

Quality Assurance

Each returned piece undergoes thorough quality inspection by our artisans. Kaaro reserves the right to decline returns that do not meet our policy guidelines or quality standards.

Contact

For any queries regarding your order or our policies, please contact our luxury client services: